Returns
Something not quite as you expected?
Returns Policy
At Tidal Robes, we want you to be completely satisfied with your purchase. If something isn't quite as expected, don't worry – we’re here to help!
How to Return an Item
- Condition of Return: Please ensure the item is returned in an unworn and unused state. We can only accept items that are in their original condition.
- Contact Us: Send an email to hello@tidalrobes.co.uk with your order details and let us know you'd like to return your item.
- Return Instructions: We’ll reply promptly with all the details you need to complete your return.
Additional Information
- Once we receive your returned item and confirm it’s in its original condition, we’ll process your refund or exchange as quickly as possible.
- Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
If you have any questions or need further assistance, feel free to reach out to us at hello@tidalrobes.co.uk.